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Need help while shopping at TheShirtSale.com? Have a question about placing your order, or what to do once you've made your first purchase? This convenient online service guide will help answer your questions.

Orders . . .
· How do I place an instant order online with a credit card?
· Can I fax in an order? No.
· Can I place an order without a credit card? No.
· How can I track my order?
· Can I cancel my order?

Shipping and Returns . . .
· When will my order ship?
· When will my order arrive?
· How much is shipping and handling?
· Do you ship internationally?
· What is your return policy?
· How can I return my order?
· How can I exchange my order?
· Is my package missing?

Pricing and Billing . . .
· What are my payment options?
· Can I pay with a debit card or Visa Debit card? No.

Buyer's Guide . . .
· How do I find what I am looking for?

More Help . . .
· Contact TheShirtSale.com





· How do I place an instant order online with a credit card?


Ordering online at TheShirtSale.com is fast and easy! Simply follow the steps below to complete your purchase online.

1. Browse TheShirtSale.com for items you would like to order. If you need help finding an item, use the search facility, located near the top of each page, to find it.
2. When you have found an item you would like to purchase, then enter the quantity, select the style, and click the "add to cart" button.
3. Continue to browse, and add more items to your order, if you like.
4. When you are done shopping, click the "checkout" button to go to the checkout form.
5. Enter your name and address, and the shipping location if different from that given in your personal information. (Note: Please make sure this information is correct, as you will not have the option to modify it once you've passed this page!)
6. Select one of the shipping options listed. To facilitate your decision, there is next to each option an estimated time of delivery and cost. The cost is automatically calculated by USPS based on the total weight of the items in your order and is neither determined nor inflated by TheShirtSale.com. After you have made your selection, click on the "checkout" button to go to the order summary page.
7. The order summary lists the cost of the items ordered, shipping, and handling, and the grand total. Check that all this information is correct and then click the "checkout" button to go to the payment page.
8. You will transfer to the PayPal secure server and have the option of paying with or without a PayPal account. In either case, enter the information required and then conclude the payment processing by clicking on the "Process Transaction" button (Moneris) or "" (PayPal) to go to TheShirtSale.com "Thank You" page.
9. The "Thank You" page displays the complete details of your order. (A copy of this is sent to your e-mail address.) Check to make sure all of the information in it is correct. That is it. The entire checkout procedure should not take more than five minutes to complete.
10. Both TheShirtSale.com and PayPal immediately send an order details confirmation to your e-mail address. Please retain these as you may need the information in them should you enquire about your order.

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· Can I fax in an order?


No. Unfortunately, TheShirtSale.com only accepts orders online.

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· Can I place an order without a credit card?


No. Unfortunately, TheShirtSale.com only accepts payment by credit card or PayPal.

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· How can I track my order?


You will receive a shipping confirmation e-mail from USPS once your order has been shipped. This e-mail will include your USPS tracking number. Due to tracking limitations of the United States Postal Service for International orders, package tracking is currently unavailable for most deliveries.

Please click here to go to the USPS "Track & Confirm" web page.

IMPORTANT: Due to heightened security concerns with the postal service, US customers please allow up to 10 business days for delivery of your product. International customers please allow up to 5 weeks at least for delivery of your product. If you have not received your order within this time frame, please contact our Customer Service Department here.

If you have misplaced the tracking number you received from USPS, TheShirtSale.com can still find your order.

Please click here to contact TheShirtSale.com if you have lost your tracking number.

Please note that you will need your Order ID for this. The Order ID is included in the original order confirmation e-mail that you received from TheShirtSale.com after you placed your order.

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· Can I cancel my order?


You may cancel your order within 60 minutes of placing it. Simply follow these steps:
1. Click on the "Contact" link at the top of the page.
2. Complete the contact form with your name, e-mail address an Order ID. Ensure you select "Cancel your order" from the "Subject" drop-down menu.
3. Click on the submit button to submit your request to cancel your order.


What if it has been more than 60 minutes since I placed my order?
While we can't guarantee cancellations made after 60 minutes, if your order has not entered our order processing window, we may still be able to cancel your order.

For your convenience, we'll send you an e-mail letting you know whether your order cancellation was successful. It may take 2 3 business days to confirm your request.

A Final Note:
If your cancellation was not successful, you can always return your order for a refund, less the shipping fees, within 30 days of the date of shipment.

Please click here for information about returning your order.

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· When will my order ship?


Orders received by 12:00 p.m. (noon) ET Monday – Friday will be shipped within 24 hours and delivered by USPS.

Please note that all items are subject to in-stock availability. Delays or cancellation may occur if an item in an order is not in stock. We apologize in advance for any inconvenience this may cause.

Please note that orders will not be shipped on the following holidays, but will be on the next business day.
New Year's Day – January 1
Martin Luther King Jr.'s Birthday – Third Monday in January
Washington's Birthday (President's Day) – Third Monday in February
Memorial Day – Last Monday in May
Independence Day – July 4
Labor Day – First Monday in September
Columbus Day – Second Monday in October
Veterans Day – November 11 (If November 11 is a Saturday or Sunday, then the holiday will be on Friday or Monday, respectively.)
Christmas Day – December 25

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· When will my order arrive?


USA: Usually 1 – 4 business days, but sometimes up to 7 days
Canada: Usually 2 – 12 business days, but sometimes up to 30 days
International (rest of world): Usually 7– 14 business days, but sometimes up to 30 days

You will receive a shipping confirmation e-mail from USPS once your order has been shipped. This e-mail will include your USPS tracking number, which you may use to track your order.

Please click here to go to the USPS "Track & Confirm" web page.

What if I'm not home to receive my package? (USA only)
If a USPS carrier attempts to make a delivery when no one is home, the package may be put in a safe place, such as a milk box, porch or garage. Otherwise, the carrier will leave a delivery notice indicating where and when you can pick up your package — typically at your local post office.

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· How much is shipping and handling?


Our shipping rates are automatically calculated based on the final total weight and shipping address of your order according to the USPS shipping guide and price list. We neither mark up shipping nor have control over the rates you are given, as they are actually calculated on the USPS web site and displayed on our web site. Depending on your shipping address and total weight, you'll be presented a few shipping options to choose from, which will also include estimated delivery times.

We also charge a handling fee to cover our manual labor and material costs to pick and pack your order for shipping. There is one handling fee regardless of the number of items shipped.

IMPORTANT:

Orders placed from outside of the USA: Order placed from outside of the USA may be subject to additional taxes, levies and tariffs as required by your local or federal taxing authority. Any fees levied against an order are the sole responsibility of the customer and failure to pay these fees may prevent your shipment from entering your country. theCHEstore.com bears no responsibility and does not pay for these fees and taxes and encourages you to contact your local taxing authority prior to placing the order.

Tracking: For First-Class Mail shipping, tracking is only available within the USA. Once a package leaves the USA, it is no longer tracked. Neither USPS nor the destination country's postal service track a package when it leaves the USA.

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· Do you ship internationally?


We'll gladly accept orders from many countries around the world. Here are just a few things to keep in mind:
· All prices are in US dollars ($USD)
· Orders shipped outside of the United States may be subject to additional taxes, levies, and tariffs as required by your local or federal taxing authority. We do not accept responsibility for these charges.
· Official Customs Agents may open international orders to review their contents.

Please note that if you choose 'First-Class Mail International' as your shipping option, then your order can take up to 60 days (45 business days) to arrive and we will not be able to put in a claim until after that time if it has gone missing.

We ship to the following countries:

Please click here to contact TheShirtSale.com if your country is not listed.

o Argentina
o Aruba
o Australia
o Austria
o Bahamas
o Barbados
o Belgium
o Bermuda
o Brazil
o British Virgin Islands
o Canada
o Cayman Islands
o Chile
o Costa Rica
o Cyprus
o Denmark
o Dominican Republic
o Fiji
o Finland
o France
o Germany
o Gibraltar
o Greece
o Greenland
o Hungary
o Iceland
o Ireland
o Israel
o Italy
o Jamaica
o Japan
o Liechtenstein
o Luxembourg
o Malta
o Mexico
o Monaco
o Netherlands
o Netherlands Antilles
o New Zealand
o Norway
o Peru
o Poland
o Portugal
o Spain
o Sweden
o Switzerland
o Trinidad and Tobago
o United Arab Emirates
o United Kingdom
o United States Of America
o Vatican City

We ship in accordance to the Terms and Conditions of the United States Postal Service, but in accordance with current Federal policies, deliveries to a few nations subject to various federal trade restrictions are not available. Customers who attempt to place an order from these nations will be contacted accordingly.

IMPORTANT:

Orders placed from outside of the USA: Order placed from outside of the USA may be subject to additional taxes, levies and tariffs as required by your local or federal taxing authority. Any fees levied against an order are the sole responsibility of the customer and failure to pay these fees may prevent your shipment from entering your country. theCHEstore.com bears no responsibility and does not pay for these fees and taxes and encourages you to contact your local taxing authority prior to placing the order.

Tracking: For First-Class Mail shipping, tracking is only available within the USA. Once a package leaves the USA, it is no longer tracked. Neither USPS nor the destination country's postal service track a package when it leaves the USA.

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· What is your return policy?


Should you receive a damaged or defective item from TheShirtSale.com, you may return it for a full refund or exchange. Claims must be made within 30 days of receiving order.

All returned merchandise must include all original factory packaging, materials, and/or documentation. Please use caution when unpacking your order. We are not responsible for items damaged in unpacking.

Merchandise returned to us in new condition (unused and/or unopened) will be refunded the full purchase price, less shipping and handling charges.

Washed and/or worn clothing is not returnable.

All return requests must shipped back within 30 days.

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· How can I return my order?


If you're returning a package because it arrived damaged or because you received the wrong item, you will not be charged a return shipping fee. However, if you have changed your mind on the item then you are responsible for the return shipping fee.

Our return policy is simple:
Clothing worn or washed can not be returned, all other products may be returned provided they are in original packaging, unused, and undamaged.

All returned items will be refunded the value of the product only less a $2.50 restocking fee. Upon receiving your goods, and provided they are in "as new" condition, we will refund your credit card and send you an e-mail notification accordingly.

Please click here to contact TheShirtSale.com about returning your order.
When completing this form, select "Returns and refunds" from the "Subject" drop-down menu.

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· How can I exchange my order?


If you received a wrong or damaged item and need to exchange it for the same item, then

please click here to contact TheShirtSale.com to request a replacement

and you will not be charged a return shipping fee.

If you would like to exchange an item for a different one, please return the original item (shipped at your expense) and place another order for the item you wish to purchase. You will be refunded your original purchase price less a $2.50 per order restocking fee once we receive the item.

Please click here to contact TheShirtSale.com for return instructions.

Please note, it takes 3 – 5 business days to process returns once they arrive at our fulfillment center.

Our return policy is simple:
Clothing worn or washed can not be returned, all other products may be returned provided they are in original packaging, unused and undamaged.

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· Is my package missing?


If my package has not arrived in a reasonable amount of time what do I do?
The USPS has periodical delays in their shipping times due to do holidays, adverse weather or terrorist threats. If you choose 'First-Class Mail International' as your shipping option, then your order can take up to 60 days (45 business days) to arrive and we will not be able to put in a claim until after that time if it has gone missing. If you think the delivery of your package is unreasonably late then,

please click here to contact TheShirtSale.com about tracking your package.

Undeliverable packages
Occasionally packages are returned to us as undeliverable. When the carrier returns an undeliverable package to us, we issue a refund (excluding shipping charges).

We are unable to re-ship orders that are returned to us as undeliverable. If you would still like to purchase items that were undeliverable, you are welcome to place a new order on our web site.

If you suspect your order cannot be delivered as addressed and you have not received confirmation of its return or refund after 4 weeks from the estimated delivery date, then,

please click here to notify TheShirtSale.com about package delivery.

Why was my package undeliverable?
Our carriers may deem a package undeliverable for one of the following reasons:

· Incorrect address. If the address is incorrect or outdated, the carrier or the unintended recipient typically returns the package to us. Please double-check your address carefully when placing a new order. If an APO or FPO address is entered as an international address, the package will not reach its destination. Please click here for instructions on how enter an APO and FPO address.
· Address format. If a post office box address or P.O. Box was entered in a format our system does not recognize, the package may be shipped through a carrier that cannot deliver to a post office box. To ensure that such packages are routed through the proper carriers, please enter the box number as "PO BOX" followed by the number.
· Other address problems. If the order is being shipped to a prison, there may be delivery restrictions associated with the items or shippers. These restrictions are determined by the penitentiary and may vary. In rare cases, it is also possible that the address label became illegible during the shipping and handling process.
· Failed delivery attempts. Most of our carriers make three attempts to deliver a package. Packages that contain more than $400 of merchandise will always require a signature; otherwise, it is generally up to the driver's discretion to determine whether a signature is required. If the driver feels it is best to obtain a signature and no one is present to accept the delivery after three attempts, the package will be returned to us.
· Refused by recipient. If a person is receiving a gift and not expecting a gift, they may refuse the package if they believe it was sent to them in error. If you still want to send these items, you may want to let the recipient know that a surprise is on the way.

Entering APO and FPO addresses
Having trouble entering an APO or FPO address on our order form? Following these steps should help:

· Enter the recipient's full name and address in the relevant fields.
· Enter "APO" or "FPO" in the "City" field.
· Enter "AE" in the "State/Province/Region" field if the recipient is stationed in Europe, Canada, Africa, or the Middle East. Enter "AA" if the recipient is stationed in the Americas. Enter "AP" if the recipient is stationed in Asia or the Pacific. Regardless of where the recipient is stationed, select "United States" from the "Country" drop-down menu.
· Following these steps will ensure that you're charged the correct shipping amount and that your order will be delivered in a timely fashion. All shipments to APO/FPO addresses are sent via US Priority or First Class Mail. We estimate 3 to 5 business days for delivery once the order has been shipped; however, some destinations may take longer.

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· What are my payment options?


We have payment options to suit everyone. All prices are in US dollars (USD).

Credit cards: MasterCard and Visa credit card payments are accepted through theCHEstore.com secure on-line credit card payment processing company,

Debit cards: Unfortunately, TheShirtSale.com on-line credit card payment processing company, Moneris Solutions, does not accept debit cards or Visa Debit card. We apologize for the inconvenience.

PayPal: We also accept all types of PayPal payments. PayPal accepts all major credit cards and does not require registration to use.

Note: All credit card information is securely and confidentially processed by our payment processors (Moneris Solutions or Paypal). Your credit card information is not stored on our server and we do not have access to your credit card information. Every purchase that you make from us requires that you completely fill out the customer and shipping details form when you go through the checkout procedure.

Tip: If you click the "Remember me" checkbox the first time you fill out the order and shipping details form, then the next time you purchase from us, the form will be automatically completed with your details.

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· Can I pay with a debit card or Visa Debit card?


No. Unfortunately, TheShirSale.com on-line credit card payment processing company, Moneris Solutions, does not accept debit cards or Visa Debit card. We apologize for the inconvenience.


· How do I find what I am looking for?


TheShirtSale.com has been designed to flow much like a traditional retail environment, complete with departments featuring all your favorite products. In addition to our departments, we have a quick-search facility, located near the top of each page, that enables you to search for specific terms. For instance, if you recall seeing a Led Zeppelin "Stairway To Heaven" shirt, simply type "Let It Be" into the search box and then click on the submit search button. You'll be shown a search results page with quick and easy links to the item(s) you are looking for.

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